Shipping and delivery
Thank you for shopping with UlaLash
We appreciate your support and can't wait for you to receive your order! Please take a moment to review our shipping policy below to understand how we process and deliver your lash goodies.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order is ready to go, you'll receive an email with your tracking information so you can follow your package every step of the way.
If we're experiencing a high volume of orders or any shipping delays, we'll notify you right away by email.
Shipping Rates & Delivery Estimates
Shipping costs are automatically calculated at checkout based on your location and order weight.
Estimated delivery times (after processing):
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note: delivery times may vary during holidays or due to carrier delays.
Order Tracking
You'll receive a tracking email once your order ships.
Please allow up to 24 hours for tracking updates to appear.
Shipping Locations
UlaLash currently ships within the United States.
If you're interested in international shipping, please contact us at [[email protected]] for a custom quote.
Lost or Damaged Packages
UlaLash is not responsible for packages lost or damaged in transit. If this happens, please reach out directly to the shipping carrier.
If you receive a damaged item, email us within 48 hours at [[email protected]] with your order number and photos of the item so we can help make it right.
Incorrect Address
Please double-check your shipping information before placing your order.
If you notice an error, contact us as soon as possible at [[email protected]]. Once an order has shipped, we unfortunately can't make changes or issue refunds for incorrect addresses
Local Pickup (Optional)
If you're local to lyour city or areal, we offer free local pickup!
Just select "Local Pickup" at checkout, and we'll email you when your order is ready. Most local orders are ready within 1 business day.